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Insourcing vs. Outsourcing Loan Servicing: The Impacts of Reborrow Velocity & Investor Experience

Reflections from the Panel Following Fortra Law’s Las Vegas Conference

By Nathan Goodhart, VP of Sales and Customer Success at The Mortgage OfficeApril 15, 20268 min read

Nathan Goodhart | VP of Sales and Customer Success at The Mortgage Office

In private lending, the insourcing vs. outsourcing debate gets oversimplified into a single variable: cost.

That is too narrow and as lenders scale and the industry matures; the conversation around insourcing has become deeper and more robust.

Yes, cost matters – but lenders need to look at the whole picture.

After years of working with hundreds of lenders at different stages of growth, I’ve found the better question is this: What level of control, responsiveness, and long-term enterprise value do you want to build?

About the author

Nathan Goodhart

VP of Sales and Customer Success at The Mortgage Office

Nathan Goodhart is the Vice President of Sales and Customer Success at The Mortgage Office, where he leads global initiatives to help lenders optimize and scale their operations. The Mortgage Office is trusted by many of the most recognized and respected lenders worldwide. Nate and his team work closely with organizations of all sizes to streamline loan servicing, enhance investor management, and drive operational efficiency through innovative FinTech solutions. His expertise spans data warehousing, artificial intelligence, and workflow automation, enabling clients to better manage complex loan portfolios and adapt to evolving market demands. He earned a Bachelor of Arts in Economics Management from Ohio Wesleyan University.